NSUS Malta Ltd Job Board
Customer Service & Fraud Lead - SE
St Julians, St Julians, Malta .
full-time . July 31, 2025
Description
Who are we?
From our humble beginnings, we have grown to a group of over 400 people spanning the globe from our headquarters in Canada to our offices in Malta, Dublin, Manila and Seoul.
We specialise in creating the best poker software and gaming experience on our flagship brand, GGPoker, which is now the world’s largest poker room.!
We are seeking an ambitious individual as Swedish Customer Service and Fraud Lead to join our team in St. Julian’s, Malta offices
The successful Swedish-speaking candidate will be the key individual for the Swedish market that will be built.
This individual will be expected to establish their team’s processes, training and content.
The Swedish team will also inherit procedures and standards from the wider Customer Relations team, which the successful candidate will implement.
The singular focus is delivering the highest service and protection possible to Swedish-speaking GGPoker customers.
Report directly to the Head of Customer Service in the Malta office and work closely with the Head of Compliance and Malta Director.
We believe we’re bringing something exciting and new to the table in terms of online gaming – are you interested in playing an important role in the evolution of the world’s most exciting card game?
Main duties and responsibilities:
- Help build a comprehensive Customer Support & Fraud team
- Helps identify trends and potential ongoing issues
- Set Objectives and Key Results to align team goals with organisational strategy.
- Understand and follow various operational and regulatory processes, such as Know Your Customer (KYC), GDPR and account security best practices
- Work closely with our MLRO (Money Laundering Reporting Officer) and raise internal STR (suspicious transactions report) when required
- Translate procedures and documentation as needed to support daily operations.
- Assist in customer support duties such as responding to emails when needed
- Daily operational support tasks that arise on an ad hoc basis.
What you must have:
- Fluent/native level Swedish language skills (speaking, reading & writing)
- Excellent communication skills with fluent English
- At least two 2 years experience in the field of online gaming. Any prior lead experience would be a bonus This role requires excellent people skills and a strong commitment to teamwork
- Attention to detail is greatly required
- Strong prioritisation, good decision-making skills and attention to detail
- Demonstrates a solid understanding of regulatory requirements, with a focus on the Swedish gaming license
What we’d like you to have:
- A passion for online gaming, including poker (or at the very
- least be interested to learn about them) and knowledge of the online gaming
- industry
- An interest in being part of a friendly and enthusiastic team!
- A positive attitude, open-minded to exploring new ways of achieving our collective goals
What we offer:
- A Beautiful Office Environment
- Fully Equipped Kitchen – Enjoy cooking your lunch with fresh ingredients provided daily.
- Comprehensive Health Insurance – Your well-being matters, and we’ve got you covered.
- Wellness Benefits – Stay active and healthy with gym memberships or wellness perks.
- Development Allowance – Grow your skills and further your career with training and educational support.
- Company and Team Outings – Enjoy regular social events and team-building activities.
- A Fun & Friendly Team Culture – Work with like-minded professionals who share your enthusiasm and drive.