CSF Executive - SE

St Julians, St Julians, Malta .
full-time . December 9, 2025

Description

Who are we?

From our humble beginnings, we have grown to a group of over 500 people spanning the globe from our headquarters in Canada to our offices in Malta, Dublin, Manila and Seoul.

We specialise in creating the best poker software and gaming experience on our flagship brand, GGPoker, which is now the world’s largest poker room.

We are perpetually on the lookout for passionate, creative, and dedicated people.

We are seeking a Swedish speaking Customer Service & Fraud Executive to join our team in our St. Julian’s, Malta offices.

Reporting directly to the Customer Service Lead, the customer service & fraud executive will liaise directly with players via email, phone and live chat to resolve their queries, acting as friendly and knowledgeable customer-facing ambassadors for the GGPoker brand.

Objectives:

Customer support duties, responding to emails, live chats and phone lines.
Help build and maintain a comprehensive Customer Support & Fraud knowledgebase
Understand and follow various operational and regulatory processes, such as Know Your Customer (KYC), GDPR and account security best practices
Review and assess deposits and withdrawals on a case-by-case basis with a particular focus on the risk and fraud profile (checking verification and due diligence, payments patterns and history, past activity and communication)
Work closely with our MLRO (Money Laundering Reporting Officer) and raise internal STR (suspicious transactions report) when required
Ad hoc operational duties that may arise from day-to-day

Key Skills:

Fluent/native level Swedish language skills (speaking, reading & writing)
Excellent communication skills with fluent English
Minimum 1 year experience in a similar role within the online gaming sector
Knowledge of applicable customer support best practices
A proven ability to work in a team and a positive attitude
A high level of proficiency in modern productivity platforms (Microsoft Office, Google Suite, etc…)
The ability to work on a number of different projects simultaneously

Nice to have:

A passion for online gaming, including poker and casino (or at the very least be interested to learn about them) and knowledge of the online gaming industry
A third-level degree
Strong customer service mentality
An interest in being part of a friendly and enthusiastic team!

Shifts: Rota basis between 9:00 - 00:00

Know someone who would be a perfect fit? Let them know!