NSUS Malta Ltd Job Board
Responsible Gaming Executive - NL
St Julians, Malta, Malta .
full-time . May 24, 2024
Description
Who are we?
From our humble beginnings, we have grown to a group of over 500 people spanning the globe from our headquarters in Canada to our offices in Malta, Dublin, Munich,Manila and Seoul.
We specialise in creating the best poker software and gaming experience on our flagship brand, GGPoker, which is now the world’s largest poker room
We are perpetually on the lookout for passionate, creative, and dedicated people.
We are seeking a number of ambitious Responsible Gaming Executive - Dutch Market to join our team in Malta. The successful Dutch-speaking candidates will be important members of the Responsible Gaming team, focused on delivering the highest levels of protection possible to future GGPoker customers based in The Netherlands.
Objectives:
- Monitoring: Monitor and maintain relevant risk triggers and act in accordance with policy and procedure
- Recording: Ensure all actions are logged and accurately recorded for future reporting and/or audit needs
- Escalation: Provide a layer of escalation to the CSF team and the wider company for responsible gambling queries
- Interaction: Contacting customers to ensure that they are comfortable with their betting and gaming behaviour; paying attention to any signs or markers of harm
- Communication: Liaise with the Responsible Gaming Manager on a daily basis to ensure all customer interactions are carried out and recorded appropriately
- Collaboration: Liaise with the CSF Team on a regular basis to ensure that any concerning behaviors identified through contacts are reviewed and dealt with accordingly. You will also need to liaise with all the relevant stakeholders and collaborate where necessary
- Cooperation: Liaise daily with the Responsible Gaming Manager who will be your reporting line manager
Key Skills:
- Fluent/native level Dutch language skills (speaking, reading & writing)
- Excellent communication skills with fluent English
- At least two (2) years’ experience in the field of online gaming. Any responsible gaming experience would be a bonus
- Flexibility, versatility and in a position to work in accordance with the demands of the business
- Attention to detail is greatly required
- Strong prioritisation, good decision-making skills, with ability to manage a high volume of tasks
- Good relationship-building skills
- Display knowledge/understanding of UKGC regulations along with any other relevant regulatory bodies’ regulations
- Compassion is essential to this role
- Willingness to travel to The Netherlands for compliance/RG training as required by the local regulation.
Nice to have:
- A passion for online gaming, including poker and sports betting (or at the very least be interested to learn about them) and knowledge of the online gaming industry
- An interest in being part of a friendly and enthusiastic team!
Your values:
- Integrity: Being dependable and following through on commitments. Being open and honest when communicating with others. Holding yourself accountable and owning up to your shortcomings. Consistently chooses to do the right thing without exception on integrity issues and where we have responsibilities for our customers
- Collaborative: A willingness to find solutions to problems whilst working in a team unit