Responsible Gaming Executive - NL

St Julians, Malta, Malta .
full-time . May 24, 2024

Description

Who Are We?

From humble beginnings, we have grown into a dynamic global team of over 500 professionals, with offices spanning Canada, Malta, Dublin, Munich, Manila, and Seoul. At our core, we specialize in crafting the ultimate poker experience on GGPoker, the world’s largest online poker room. We are always on the lookout for passionate, creative, and dedicated individuals to join us on this journey.

Why Join Us?

At GGPoker, we believe in taking care of our people just as much as we care for our customers. Here’s what we offer:

A Beautiful Office Environment
Fully Equipped Kitchen – Enjoy cooking your lunch with fresh ingredients provided daily.
Comprehensive Health Insurance – Your well-being matters, and we’ve got you covered.
Wellness Benefits – Stay active and healthy with gym memberships or wellness perks.
Development Allowance – Grow your skills and further your career with training and educational support.
Company and Team Outings – Enjoy regular social events and team-building activities.
A Fun & Friendly Team Culture – Work with like-minded professionals who share your enthusiasm and drive.

The Role:

We are seeking a Dutch-speaking Responsible Gaming Executive to join our team in Malta. You will play a key role in ensuring our players enjoy a safe and responsible gaming environment, offering top-tier protection for GGPoker customers in The Netherlands.

Your Responsibilities:

Monitor & Assess – Keep track of player activity, identify risk triggers, and take appropriate action in line with policies.
Record & Report – Maintain accurate logs of interactions and actions for compliance and auditing.
Escalate When Needed – Act as the escalation point for responsible gambling queries.
Engage & Interact – Contact customers proactively to ensure they are comfortable with their gaming habits and provide support when needed.
Collaborate & Communicate – Work closely with the Responsible Gaming Manager and CSF team to ensure customer interactions and interventions are handled effectively.
Liaise with Stakeholders – Cooperate with internal teams and external regulatory bodies to ensure compliance and player safety.

What We’re Looking For:

Fluent/Native Dutch Speaker – You can confidently communicate in Dutch (speaking, reading & writing) and are fluent in English.
Industry Experience – At least two years in online gaming; experience in responsible gaming is a plus.
Attention to Detail – You have a sharp eye for detecting patterns and signs of problem gambling.
Strong Decision-Making Skills – You can prioritize tasks effectively and handle high volumes of work.
Empathy & Compassion – Essential for this role as you will be dealing with sensitive situations.
Regulatory Knowledge – Familiarity with UKGC and other relevant regulations is an advantage.
Flexibility & Adaptability – You’re comfortable adjusting to business demands and willing to travel to The Netherlands for compliance training when required.

Bonus Points If You:

Have a passion for online gaming, poker, or sports betting—or are eager to learn!
Enjoy being part of a positive and enthusiastic team environment.

Our Core Values:

Integrity – We do the right thing, hold ourselves accountable, and always act in the best interests of our players.
Collaboration – We work together to find the best solutions and support each other’s success.
Positivity – We approach challenges with enthusiasm, innovation, and a solutions-driven mindset.

If you're ready to make a meaningful impact in responsible gaming while enjoying an exceptional workplace environment, we'd love to hear from you!

Know someone who would be a perfect fit? Let them know!